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Unexpected Customer Behaviour In The Bagging Area

This week saw the UK’s fourth largest supermarket, Morrisons, announce the return of staffed express checkouts.  As the first major retailer to make the u-turn what now is the future strategy for self-service?  Are Morrisons responding to a change in customer shopping behaviour or did they, along with the rest of the retail market, get Continue reading Unexpected Customer Behaviour In The Bagging Area